Solestia

What challenges were you facing?

Beyond pricing strategy, our main challenge was finding a partner truly aligned with our boutique hotel positioning. The market leaders did not meet our needs.

We were looking for a partner of our scale, capable of understanding our challenges within a relationship based on communication and closeness. Having a dedicated account manager makes exchanges, dialogue, and sharing of vision much easier.

What were your selection criteria? How did the Revbell RMS stand out?

Our main criterion was also to have a modern and high-performing tool. Revbell RMS convinced us from the very first demonstration: its precise reporting and AI-driven recommendations clearly made the difference compared to other, more limited RMS solutions.

Have you noticed any measurable improvements since implementing the Revbell RMS?

It is still difficult to pinpoint precise results, as we have simultaneously revised the management of our properties across all levers: marketing, communication, and pricing.

Nevertheless, the results are encouraging. After six months, we estimate growth of around 10%. The main indicators we monitor are occupancy rate and average daily rate. In the future, we will be able to analyze these KPIs more closely to fully measure the benefits of this collaboration.

Could you explain how the outsourcing is organized, from its implementation to its day-to-day management?

The start was challenging due to our obsolete PMS and limited interactions with third parties. Once the information was properly fed into the RMS, the process ran smoothly.

The account manager was fully available to explain each step and answer our questions. The weekly meetings established from the outset allow us to maintain clear visibility on the actions being taken.

We do not delegate management 100%. We can interact with our revenues and provide input, while having peace of mind that an expert is monitoring our rates. This flexibility, rare with other providers, demonstrates that Revbell can adapt to different needs.

Internally, we have a multi-site director who oversees all properties and trains the teams, as well as a reservations manager who maintains a B2B perspective and monitors Revbell’s actions. Our teams communicate once or twice a week.

How do you see the future of your collaboration with Revbell, and what ambitions does it allow you to pursue?

Revbell’s tool and philosophy align perfectly with our desire to industrialize and automate our processes. Now that our project is clearly defined and we share a common working method, our ambition is to continue growing our business and to expand this collaboration on a larger scale.

What advice would you give to a hotelier who is hesitating to outsource their revenue management?

Outsourcing revenue management is, above all, a gain in time and peace of mind.

When poorly managed in-house, this function can quickly become time-consuming, divert the primary responsibilities of certain roles, and lead to significant financial losses.

Relying on specialized experts and high-performing tools not only simplifies daily management but also sustainably optimizes revenue, while allowing the hotelier to focus on what matters most: the guest experience.